How do I reserve my event date?
Once we confirm your event details, we will send you an invoice.  To reserve your date, a non-refundable 25% deposit is required.  The remaining balance can be paid at the time of pickup or delivery, or you may choose to pay the full amount in advance.
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What areas do you service?
Our typical service area includes Clermont County, East Cincinnati, and nearby northeast communities such as Amelia, Bethel, Batavia, Milford, Eastgate, Anderson, New Richmond, Loveland, Mason, Montgomery, Maineville, Madeira, Indian Hill, and surrounding areas.
We also provide delivery throughout the greater Cincinnati area and Northern Kentucky when our schedule allows. Orders outside our typical service area may include an extended delivery fee based on distance, order size, and availability.  Please contact us before booking so we can confirm availability and add the appropriate service option to your order.
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What are your delivery and pickup times/windows?
Delivery and pickup times depend on the delivery crew assigned to your order, your location, and the other stops scheduled along the route. Because our crews service multiple events each day, we are typically unable to guarantee exact delivery or pickup times unless special arrangements are made in advance.
For a typical afternoon event, we may deliver the day before or the morning of the event, and pickup may occur the evening of the event or the following morning, depending on the schedule. Our standard delivery/pickup hours are generally:

• Weekdays: after 5:00 PM

• Saturdays: 7:00 AM – 3:00 PM

• Sundays: 7:00 AM – 3:00 PM

If your event location requires a specific delivery or pickup time, has restricted access, cannot allow equipment to remain overnight, or is a business, school, park, venue, or other non-private residence, you must let us know when placing your reservation.
Orders that require a specific appointment time, after-hours pickup/delivery, return trips, or service outside of our standard delivery windows may be subject to an additional scheduling or after-hours service fee. Please contact us before booking so we can confirm availability and add the appropriate service option to your order.
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How does the return process work?
Please make sure all tables and chairs are returned in the same condition provided. While we may expect a small amount of dirt on the bottoms of the legs, anything beyond normal use — including food, drinks, decorations, tape, mud, grass stains, or excessive debris — may result in a cleaning fee. All items should be stacked neatly in the same delivery area before pickup.
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What is your cancellation policy?
Cancellations made more than 7 days before the event will receive a refund minus the non-refundable deposit.
 
Cancellations made within 7 days of the event may be subject to the full rental amount, since inventory, delivery routes, and staffing have already been reserved.
We are happy to accommodate one date change whenever possible, subject to availability.
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Reschedules requested more than 7 days before the event can usually be moved to a new available date with the original deposit transferred.  
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Reschedules requested within 7 days of the event are considered late reschedules. Because the items have already been reserved and unavailable to other customers, a 25-50% date transfer fee applies if you would like to move the order to a new available date. This fee is in addition to the original rental total.
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We are not able to hold multiple dates due to possible weather. Weather-related cancellations or reschedules are subject to the same cancellation and rescheduling policy.
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Tent rentals and large orders may have stricter cancellation or rescheduling terms because they require additional inventory, labor, vehicle space, and delivery planning. Tents removed or canceled within 7 days of the event may still be charged in full.
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What happens if items are damaged or missing?
Customers are responsible for any damaged or missing items.  Charges will be based on the cost of repair or replacement.  We ask that all equipment is returned in the same condition it was received, aside from normal use.  If any items are damaged or missing, an invoice will be sent for the applicable charges.
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How far in advance can I book table and chair rentals?
We recommend booking your table and chair rentals as early as possible to ensure availability, especially during peak seasons like spring, summer, and fall. For larger events such as weddings or graduations, booking 4–6 weeks in advance is ideal. Smaller events can often be accommodated with shorter notice, but availability is not guaranteed. If your event date is approaching, feel free to contact us and we’ll do our best to help.
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